As a company admin, you can easily create new users within your company.
Please contact an administrator at your company to create an account with the necessary permissions for your colleague if you don't have access to the administration page yourself.
To manage your company users, go to the Administration page, then to the "Company" section and click on “Users”.
You will see the list of all the users within your company and manage them: change their role, deactivate them, add a label or a contact list.
Creating a new user
If you want to add a new user to your company, click the green "Add user" button at the top right of your screen.
This will take you to a new page where you will need to enter the following information:
the user’s email address
the user’s role (role within the platform which defines their access rights).
the user’s first and last name
the user’s preferred language (the platform is currently available in French, English, Dutch and German). Once the account has been created, the new user can change the preferred language at any time.
Click on the "Save" button on the right side of your screen to create the user.
Important note: Once you have created the new user, you must inform them that they must reset their password to log in. The system doesn't automatically send an email.
Updating users
To update a user, click on the user's email address to access the user's page, make your changes and save.
Bulk updating users
If you need to bulk edit users (activate/deactivate them, change their role, etc.), you can do so on the users' overview page.
Once you're done editing, remember to click on the blue "Save" button at the bottom right corner of the page, or your changes will not be taken into account.
Deactivating users
If a user should no longer have access to the platform, you can deactivate their account. Simply untick the "Active" box on the user's page and save your modification.
The user will no longer have access to the platform and won't receive notifications any more.
Adding users from other companies
If you'd like a user from another company to have access to the platform and/or to receive notifications, one of the three following situations applies:
the company exists on the Railnova platform and has administrators: please refer the new user to their administrator who will create an account for them.
The company exists on the Railnova platform and doesn't have an admin ("free plan" companies): auto-registration is activated; please ask the new user to create an account.
The company doesn't exist on the Railnova platform: please contact Support with the company name and the domain (e.g. @example.eu). We'll create the company and activate auto-registration.
Creating an account for yourself
If your company has allowed auto-registration or is a "free plan" with no admin access, you can go to the sign-up page and follow these easy steps to sign up.
Support
Do you still have questions? Go to the Railnova platform and click "Contact us" for help!
